How to Use ara.apple.com to Enter a Session Key?

[123blEvify]

I was asked to visit ara.apple.com and enter a session key for remote support, but I’m not sure how it works. Can someone explain the correct steps or what this session key is used for?

 

[ArthurMex]

To use ara.apple.com to enter a session key, open the website in any browser and wait for the prompt. An Apple Support advisor will give you a unique session key. Type the key into the field, press Submit, and your device will connect to the remote support session securely.

 

[royjasika]

To use ara.apple.com to enter a session key, open the website in your browser and wait for the prompt. Enter the session key provided by Apple Support or a technician. This key lets them securely view or control your device for troubleshooting. Confirm any on-screen permissions, and keep the window open until the support session ends.