Affordable Help Desk Solutions for a Small Startup?

[charlesrich]

We have a growing support team and it is a complete mess having everything on the same Gmail. We require a help desk that will allow us to tag tickets, auto-respond and perhaps a little knowledge base. Can you think of any solid free tier or pay-per-agent plans that won’t break the bank on a shoestring budget?

 

[Evelinawright]

Freshdesk is probably your best bet for a shoestring budget. Their free tier covers up to 10 agents and actually includes basic ticketing, social media integration, and a knowledge base. It’s a massive step up from a shared Gmail inbox without costing a dime.